Terms of service

Nexora Digital is a trading name of Celestin Buchna. It is run by Celestin Buchna as a sole trader, not a limited company, from ul. Karpia 22, 61-619 Poznań, Poland. Contact: hello@nexora-designs.com. There is no public phone number.

Our services are for business customers only (B2B): typically small trade firms in the UK. They are not offered to consumers. By asking for a quote, paying a deposit or using a subscription, you confirm you are acting for a business. Nothing in these terms limits any right that cannot be limited by law.

A preview is a private design of a homepage for your firm, made from details you send or from public information about the business. It is free and creates no obligation to buy.

The preview is shared on a private link, marked as a preview and hidden from search engines. It is not published as your live website unless you accept a quote and pay.

Until you pay in full for a website package, the preview design, layout and any files we create for it remain ours. Photos, logos or text taken from your current website are used only in the preview and are not published without your permission.

Before any build you receive a written quote with the price in GBP, what is included, the timeline and how payment is split. A contract forms when you accept that quote in writing (including by email) and pay the deposit, or when you pay the deposit on a Stripe payment link we send for that quote.

Published package prices are starting prices. Your quote is the price you pay. The Starter launch price of £239 is for the first 10 clients; after that Starter is £375. Business starts from £450. Care is from £39 a month. The AI chat assistant is £249 setup plus £49 a month.

Prices are shown in GBP and exclusive of any VAT that may apply. If VAT becomes chargeable, it will be stated on your quote and invoice.

For one-off website packages, payment is 50% deposit to start the work and 50% balance before the site goes live. The deposit is due when you accept the quote. The balance is due before go-live; we will not publish the site until the balance is paid.

Monthly fees (Care and the AI chat assistant) are invoiced monthly in advance. Card payments are processed by Stripe. We never see your full card number.

If a payment is late, we may pause work. If the balance for a website remains unpaid 14 days after we have given written notice, we may take the site offline or withhold go-live until it is paid.

Starter is typically live in 7 working days and Business in 14 working days, as set out in your quote. Working days start when we have the content and materials we need from you (for example notes, logo, photos and your approval of the preview). Delays caused by missing materials, late feedback or third parties extend the timeline by the same length.

You provide or approve the words, photos, logos and business details used on the site, and confirm you have the right to use them. You are responsible for the accuracy of your contact details, opening hours, licences, insurance claims and any other legally required business information on the site.

You must not ask us to publish content that is unlawful, misleading or that infringes someone else's rights. You will keep any third-party licences (for example stock photos or fonts you supply) in force.

Starter includes 2 rounds of changes before launch. Business includes 3. Your quote confirms the number. A round means a set of written feedback on the current draft; we then update it. Work outside the agreed scope, or further rounds, is quoted in writing first and only done if you accept.

Once the website package is paid in full, you own the site content we created for you (the words, layout as delivered for your firm, and design elements unique to your site) and the domain arrangements described below. We hand over the site files on request.

We keep ownership of our reusable code, components, templates and tools. When you have paid in full, you have a non-exclusive licence to use that reusable material as part of your delivered site. Third-party components (for example fonts, maps or libraries) remain under their own licences.

Until payment in full, we retain all rights in the work product. The free preview stays ours until a paid project starts and is paid for.

Starter and Business include a domain in your name and hosting for the first 12 months, as stated in the package. Where practical we register the domain in your name, or we transfer it to you on request once the package is paid in full.

After the first 12 months, hosting continues under the Care plan, or we move the site to a host you choose at no charge for the move itself. Domain renewal fees after year 1 are yours unless your Care arrangement says otherwise in writing.

Care (from £39 a month) and the AI chat assistant (£249 setup plus £49 a month) run month to month. There is no minimum term. You may cancel any time by email to hello@nexora-designs.com with 30 days' notice. The service continues until the end of the notice period. We do not refund partial months already paid.

The AI chat assistant includes 1,000 conversations a month (fair use, more on request). If usage is likely to go over the included amount, we will contact you before adding any extra charge. There are no surprise overage fees without your written agreement.

The assistant answers from notes and facts you approve. AI answers can be wrong or incomplete. You are responsible for reviewing and keeping that configured information accurate. The assistant is not for emergencies, medical, legal or safety-critical advice, and it does not send messages to your customers on its own unless your written setup says otherwise.

If you cancel before we have started paid work, we refund the deposit minus a reasonable charge for work already done (if any). After work has started, the deposit is non-refundable to the extent it covers work already done; any unused prepaid balance may be refunded at our discretion.

We may cancel a project or subscription if you breach these terms, fail to pay after notice, or if we cannot complete the work for reasons outside our control. In that case we refund unused prepayments for work not yet delivered.

We provide the services with reasonable skill and care. We do not promise a Google ranking, a number of enquiries, sales or any particular business result. Search and lead results depend on many factors outside our control.

Our total liability for a claim arising from these terms or the services is limited to the fees you paid us for the relevant services in the 12 months before the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of data or loss of goodwill.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

How we use personal data is explained in our privacy notice. Where we process personal data on your behalf as a processor (for example enquiries collected on your live site), we do so only on your instructions, keep it secure and do not use it for our own marketing. A short data processing addendum is available on request at hello@nexora-designs.com.

We are not liable for delay or failure caused by events beyond our reasonable control, including outages at hosting, DNS, payment or AI providers, strikes, illness, or legal changes. We will tell you promptly and resume work when we reasonably can.

We may update these terms from time to time. The version on this page applies to new quotes and renewals after the "Last updated" date. For an active project, material changes will be notified by email and apply only if you agree, or to the next renewal of a monthly plan.

These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. This is a business-to-business agreement. (You and we may later agree in writing on a different forum for a specific dispute.)

Formal notices under these terms must be sent by email to hello@nexora-designs.com (for us) and to the email address on your quote or account (for you). Notices are treated as received on the next working day after sending, unless a delivery failure is reported.